We at One4nine understand that sometimes things don't quite fit or work out. These are our guidelines for returning or exchanging merchandise:
- Returns or Exchanges must be within 30 days of purchase
- The product has to be unworn / not used to work out in or washed.
- All tags have to be attached and the merchandise has to be in its original packaging.
- The customer is responsible for shipping charges to return or exchange products. We suggest a shipping method with tracking to ensure your product makes it back to us. We are not responsible for lost packages.
- If you are returning an item, please note that we only credit the amount of the merchandise back to you. Shipping charges are not refundable.
- PLEASE NOTE: We reserve the right to refund at our discretion based on the condition of the item returned. If an item is without tags and/or without its original packaging, dirty, or has odor we may not refund the full purchase price.
- SALE ITEMS, BUFFS + FACE MASKS CANNOT BE RETURNED OR EXCHANGED
DEFECTIVE / FLAWED PRODUCTS
We stand behind the quality of our products. If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to firstname.lastname@example.org and we will take a look. Some things that do NOT fall under manufacturer's defect involve:
- Material pilling due to rubbing up against a saddle bag, seat or race belt
- Material pilling due to contact with rough surface
- Skin chafing is not due to a defect. If you are prone to chafing, we suggest using Anti-Chafing product to protect your skin while riding or working out.
Please return merchandise to the following address:
11124 Vista Sorrento Parkway
San Diego, CA 92130
Thank you very much.